Privacy Policy

1) Information We Collect

We may collect:

A) Information you provide

Name, phone number, email
Delivery address and recipient details
Order notes (including card messages)
Messages you send via our contact form, WhatsApp, email, or phone

B) Information collected automatically

Device and browser details
IP address and approximate location
Pages viewed, clicks, and time spent on the site
Referral source (for example: Google Search, Google Ads, Instagram/Facebook)

2) How We Use Your Information

We use your information to:

Process orders and deliver products
Contact you about order updates or delivery issues
Provide customer support and handle complaints
Improve our website, products, and service
Prevent fraud and protect our business
Send marketing messages and offers (you can opt out anytime)

3) Cookies, Analytics, and Advertising

We use cookies and similar technologies for site functionality, analytics, and advertising.

This may include:

Google Analytics (website performance and visitor behavior)
Google Ads conversion tracking and remarketing
Meta Pixel (Facebook/Instagram) conversion tracking and remarketing

These tools may use cookies or similar technologies to collect data about your activity on our website and may help us show ads to people who previously visited our site.

Your choices

You can control cookies in your browser settings.
You can control Google ad personalization through Google’s Ads Settings.
Where required, we use a cookie consent banner to collect consent for analytics and advertising cookies.

4) Marketing Messages (Email / WhatsApp)

If you place an order or contact us, we may send you:

Order confirmations and delivery updates (service messages)
Promotions or offers by email or WhatsApp

You can opt out of promotional messages at any time by:

Replying STOP on WhatsApp, or
Using the unsubscribe option in our emails, or
Contacting us via our Contact page

5) Who We Share Your Information With

We share information only when needed to run our business, such as with:

Delivery partners/couriers (to complete delivery)
Payment processors (to process payments)
Website/hosting, security, and fraud-prevention providers
Analytics and advertising providers (Google and Meta), to measure and improve campaigns

We do not sell your personal information.

6) Payment Information

We do not store full card details on our servers. Payments are processed through secure payment providers.

7) Data Retention

We keep your information only as long as needed to:

Complete orders
Provide support
Meet legal/accounting requirements
After that, we delete or anonymize it where possible.

8) Data Security

We use reasonable security measures to protect your information. No method of transmission or storage is 100% secure, but we work to reduce risk.

9) Your Choices

You can request:

Access to your personal data
Correction of inaccurate data
Deletion of data (where applicable)

You can also opt out of promotional marketing at any time (see Section 4).

10) Contact Us

For privacy questions or requests, contact us here: https://flowerseventa.ae/contact-us/

Phone / WhatsApp: +971 54 310 5534
Email: info@flowerseventa.ae
Support hours: Daily 8:00 AM – 12:00 AM (midnight) (Dubai time)

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Registered Address (Trade License):

Ajman Free Zone, C1 Building, Premises No. B.C. 1307738, Makani No. 4442612247, UAE

Operating Location (Service Team):

Dubai, UAE

11) Business Details

Legal operator: FLOWERS EVENTA TRADING – F.Z.C (UAE)
License number: 49933
Registered address: Ajman Free Zone, C1 Building, Premises No. B.C. 1307738, Makani No. 4442612247, UAE

12) Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page.

Privacy Policy URL: https://flowerseventa.ae/privacy-

Flowers Eventa is a flower and gift delivery brand operated by FLOWERS EVENTA TRADING – F.Z.C (UAE).

This Privacy Policy explains how we collect, use, share, and protect your information when you visit or purchase from our website.