Terms and Conditions
Terms And Conditions
1) About the Website
This website is owned and operated by FLOWERS EVENTA TRADING – F.Z.C (UAE) (license no. 49933) under the brand name Flowers Eventa.
2) Orders and Acceptance
Placing an order is an offer to purchase.
Your order is accepted once it is confirmed by us (order confirmation page, email, WhatsApp, or SMS).
We may refuse or cancel an order if we suspect fraud, incorrect details, or availability issues.
3) Product Information and Availability
Flowers are natural and seasonal. Colors, shapes, and sizes may vary slightly from images.
If a specific flower or shade is unavailable, we may substitute with items of equal or higher value while keeping the overall look as close as possible.
Product images are for reference. Wrapping/packaging may vary based on availability.
4) Prices and Payments
All prices are shown in AED.
Delivery fees (if any) are shown at checkout based on the delivery address.
We accept payment methods shown at checkout.
If Cash on Delivery (COD) is offered, it may be subject to confirmation and availability.
5) Delivery
Delivery is subject to our Delivery / Shipment Policy:
https://flowerseventa.ae/delivery-policy/
You must provide accurate recipient name, phone number, and address. If delivery fails due to incorrect details, no response, or recipient unavailability, fees may apply as stated in the Delivery Policy.
6) Cancellations, Refunds, and Replacements
Cancellations and refunds follow our Refund & Cancellation Policy:
https://flowerseventa.ae/refund-cancellation-policy/
7) Fast Delivery and Service Limits
We aim to deliver quickly, and in many cases delivery may be completed within 1–2 hours after the order is placed. Delivery time depends on availability, location, and order volume.
8) Special Dates and High-Demand Periods
On peak dates (for example: Valentine’s Day, Mother’s Day, Eid), delivery times may be affected due to high demand. We will do our best to deliver within the stated windows.
9) Customer Responsibilities
You agree to:
Provide accurate delivery information
Be reachable (or ensure the recipient is reachable) during the delivery window
Contact us quickly if there is an issue (with order number and photos when relevant)
10) Promotions and Discount Codes
Promo codes cannot be exchanged for cash.
We may cancel or refuse use of a promo code if it is misused.
Some promotions may exclude specific products or dates.
11) Intellectual Property
All content on this website (text, images, logos, and design) is owned by Flowers Eventa / FLOWERS EVENTA TRADING – F.Z.C or licensed to us. You may not copy or reuse it without permission.
12) Limitation of Liability
We are not liable for delays caused by factors outside our control (traffic, weather, building access issues, or recipient unavailability).
We are not responsible for minor natural variations in flowers.
Our maximum liability, where applicable, will not exceed the amount paid for the order.
13) Privacy
Your use of our website is also governed by our Privacy Policy:
https://flowerseventa.ae/privacy-policy/
14) Governing Law
These Terms are governed by the laws applicable in the United Arab Emirates.
15) Updates to These Terms
We may update these Terms from time to time. The latest version will always be posted on this page.
16) Contact
For any questions, contact us here: https://flowerseventa.ae/contact-us/
Phone / WhatsApp: +971 54 310 5534
Email: info@flowerseventa.ae
Support hours: Daily 8:00 AM – 12:00 AM (midnight) (Dubai time)
Registered Address (Trade License):
Ajman Free Zone, C1 Building, Premises No. B.C. 1307738, Makani No. 4442612247, UAE
Operating Location (Service Team):
Dubai, UAE
17) Business Details
Legal operator: FLOWERS EVENTA TRADING – F.Z.C (UAE)
License number: 49933
Registered address: Ajman Free Zone, C1 Building, Premises No. B.C. 1307738, Makani No. 4442612247, UAE
Flowers Eventa is a flower and gift delivery brand operated by FLOWERS EVENTA TRADING – F.Z.C (UAE).
By using flowerseventa.ae and placing an order, you agree to these Terms and Conditions.